Grievance Policy
Effective Date: 1 August 2025
At A1 Protection, we are committed to providing high-quality products and services to our customers. We value your feedback and take grievances seriously. This Grievance Policy outlines the process for raising and resolving concerns in a timely, transparent, and fair manner.
1. Purpose
This policy ensures that all complaints, disputes, or issues raised by customers, partners, or stakeholders are handled efficiently, respectfully, and in accordance with applicable laws.
2. Scope
This policy applies to:
Customers who have purchased products or services from A1 Protection
Vendors, suppliers, and business partners interacting with the Company
Any person or entity directly affected by the Company’s products, services, or operations
3. Grievance Categories
Grievances may include, but are not limited to:
Product quality or performance concerns
Delays in delivery or installation
Billing, invoicing, or payment disputes
Service-related issues (maintenance, refilling, installation, etc.)
Employee or representative conduct
Violation of terms and conditions or applicable laws
4. Reporting a Grievance
Grievances can be submitted through any of the following channels:
📧 Email: [email protected]
Phone: +91 96060 79611
Postal Address: First Gate, Gokul Road, Near Ambedkar Statue, Opp. to Ganga Shankar Comforts, Shreya Nagar, Industrial Estate, Hubbali,Karnataka – India- 580021
In-Person: By visiting our office during working hours
When submitting a grievance, please provide:
Your name and contact information
Order number or reference (if applicable)
Details of the issue, including dates and relevant documents/photos
Desired resolution or outcome
5. Grievance Handling Process
Acknowledgment: We will acknowledge your grievance within 2 working days of receipt.
Investigation: The grievance will be reviewed by our customer service or quality control team within 7 working days.
Resolution: A resolution or corrective action will be provided within 15 working days. Complex issues may require more time, in which case the complainant will be informed of the revised timeline.
Closure: Once resolved, a written or verbal confirmation will be shared with the complainant.
6. Escalation Process
If you are not satisfied with the initial resolution, you may escalate the matter to our Grievance Officer:
Grievance Officer: Mr. Rajesh Teli
Email: [email protected]
Phone: +91 96060 79611
The Grievance Officer will review the case and provide a final decision within 10 working days.
7. Confidentiality
All grievances will be handled confidentially. Personal information will be protected in accordance with our Privacy Policy and will be used only for grievance resolution.
8. Review of Policy
This policy will be reviewed periodically to ensure its effectiveness and may be updated without prior notice.
9. Governing Law
This policy is governed by the laws of India, and disputes arising under it shall be subject to the jurisdiction of the courts in Hubli, Karnataka, India.